290B Parker Farm Road, Buxton, ME 04093
(207) 929-9149 (ph), (866) 459-5150 (fax)
Scott Nason - Director of Technology

Thursday, February 11, 2016

Troubleshooting your network connection

Today’s topic is the network and how you might troubleshoot problems if you cannot access what you want.  The most common error is a Server not found message.  First, check if you actually have a network connection.  Look for the wireless icon in the upper right of the menu bar.

In this example, we are connected to SAD6-Wireless.  If you see no bars in the icon, then you are not connected to the wireless.  Click the Turn Wi-Fi On menu item.  If it says Turn Wi-Fi Off, then your laptop has a hardware issue and you need to see your building Technology person to have it fixed.

Sometimes you might see bars in the icon, but there is also an exclamation mark.  That means you have a good radio connection to the wifi, but the internet is not available.   This too should be reported to your building Technology person.

If you have a good wifi connection and still get the Server not found message, double check the spelling of the URL that you are going to.  Often it is misspelled.  If not, try something simple like www.google.com.    If that does not work, then the problem is in the school network and not your laptop.

Lastly, you might see a 404 Error or a 504 Error.  These errors mean that you are getting out over the internet, but the problem is at the other end of the connection.  There is nothing you can do other than to try again later.