290B Parker Farm Road, Buxton, ME 04093
(207) 929-9149 (ph), (866) 459-5150 (fax)
Scott Nason - Director of Technology

Wednesday, February 24, 2016

Printing Issues?

With Apple releasing versions 10.9, 10.10, and now 10.11 of their operating system for the MacBook and MacBook Air, a lot of people have been experiencing trouble printing.  Some of the most common problems have been error messages saying: “Unable to locate printserver” or “printer is busy”.  

Most times these problems are caused by one or more of the energy saving algorithms that Apple has created and added to their latest operating systems.   These algorithms work on the basic idea, to conserve power and allow you to use the laptop longer, it must start shutting down unused system services.  Unfortunately one of those services that is shut down is the printing service.  Most times the service will restart on it’s own when you go to print something, but every once in awhile, the laptop is unable to restart the service and you are left with one of the aforementioned errors.

The easiest way to prevent this from occurring or to help the laptop restart the service, is to do a complete shut down and restart of the laptop.  This will reset the algorithms for energy savings, as well as allow the laptop to restart all needed system services that may have been turned off to save power.  Plus, regular shut downs and restarts help the laptop run more efficiently.

Sometimes even this will not be enough to restart the printing services.  If this is the case the last resort will be to manually reset the printing system.  This method will delete any printers you have installed, but will force the print services to start working.  To perform a reset of the printing system do the following:

Step 1. Open “System Preferences”

Step 2.  Go to “Printers & Scanners”

Step 3. Hold down the “Control” key and click on a printer

Step 4. Select “reset printing system”

Step 5. Click the “+” in the lower left corner

Step 6. Re-add a printer.

Now you should be able to print without a problem.

MSAD 6 Schools Closed February 24, 2016

All MSAD 6 Schools are closed today, February 24, 2016 due to weather.

Have a safe day

Thursday, February 18, 2016

AppleTV Connection Issues

If you have not updated your OS to the latest version from Apple, you may experience issues connecting and disconnecting with the Apple TV. Some staff are experiencing this:
They "disconnect" and the picture disappears from the projector, but the icon stays blue indicating the Macbook is still connected to the device - even though others can connect. Further, the Macbook cannot reconnect to the Apple TV when in this state.
If this happens to you, here's a work around. You can either restart your Macbook, or:
  • Click the Apple icon on top left.
  • Select System Preferences.
  • Click Sound.
  • Select Internal Speakers as the audio output device.

This will complete the disconnect from the Apple TV and allow you to reconnect.
Best practice is to make sure your Macbook is up to date with the latest updates from Apple.

Friday, February 12, 2016

Planned network maintenance for the week of February 15, 2016.

Wednesday, February 17, 2016:
Due to required maintenance, there will be a network outage at Hollis Elementary.  There will be no internet access, telephones, or server access from approximately 8 AM - 2PM.

Thursday, February 18, 2016:
Due to required maintenance, there will be a district-wide network outage for one hour beginning at approximately 7AM.  During the outage there will be no telephones or internet access.  In addition, there will be sporadic outages in sections of BEHS until approximately noon on that day.

Friday, February 19, 2016:
Due to required maintenance, there will be a server outage from approximately 7:30AM - 9:30AM.  During that outage, there will be no access to ADS, PCS, Alexandria, custodian and kitchen desktops, and there will be no printing anywhere in the district.  Telephones and internet access should not be affected by this outage.

Thursday, February 11, 2016

Troubleshooting your network connection

Today’s topic is the network and how you might troubleshoot problems if you cannot access what you want.  The most common error is a Server not found message.  First, check if you actually have a network connection.  Look for the wireless icon in the upper right of the menu bar.

In this example, we are connected to SAD6-Wireless.  If you see no bars in the icon, then you are not connected to the wireless.  Click the Turn Wi-Fi On menu item.  If it says Turn Wi-Fi Off, then your laptop has a hardware issue and you need to see your building Technology person to have it fixed.

Sometimes you might see bars in the icon, but there is also an exclamation mark.  That means you have a good radio connection to the wifi, but the internet is not available.   This too should be reported to your building Technology person.

If you have a good wifi connection and still get the Server not found message, double check the spelling of the URL that you are going to.  Often it is misspelled.  If not, try something simple like www.google.com.    If that does not work, then the problem is in the school network and not your laptop.

Lastly, you might see a 404 Error or a 504 Error.  These errors mean that you are getting out over the internet, but the problem is at the other end of the connection.  There is nothing you can do other than to try again later.

Friday, February 5, 2016

All MSAD 6 Schools Closed February 5, 2016 due to weather

All MSAD 6 Schools are closed today, Friday, February 5, 2016 due to weather.  Have a safe day.

Thursday, February 4, 2016

Mirroring your laptop on a projector

Ever wonder why your laptop is not projecting what’s on your laptop to your projector? Follow these simple steps to mirror your laptop screen with your projector!

  1. Plug the dongle into your laptop and turn on your projector.
  2. With the dongle plugged into your laptop do the following:
      1. Go to your apple in the top left hand corner of your screen and select System Preferences

      1. Select Displays

      2. Once Displays is selected you will see three tabs: Display, Arrangement, and Color - Click on Arrangement

      3. Check the Mirror Displays checkbox. 
      4. Close System Preferences by hitting the red circle with an x